ICESat-2 download_granules(path) stuck on pending

[fraziertj]

I use icepyx to download ICESat-2 data from NSIDC. When I ran the script this afternoon, it has been stuck on

"Your order status is still pending at NSIDC. Please continue waiting... this may take a few moments."

for about an hour now, maybe more. It has been awhile since I previously ran the script, although it has always seemed to work fine. Just wondering if there is an issue on the server side, or if I should be looking more code.

Thank you,
Ty

[fraziertj]

So it seems my previous post was a bit in haste, as almost immediately after posting to the forum, the server changed from pending to processing and eventually everything downloaded just fine. One other question, typically I set

`spatial_extent = '/some/folder/with/a/shapefile/file.shp'`

but instead had to use `spatial_extent = [xmin, ymin, xmax, ymax]` to avoid the following error.

>>> region_a.order_vars.append(beam_list=['gt1l', 'gt1r', 'gt2l', 'gt2r', 'gt3l', 'gt3r'], var_list=['h_ph','lat_ph', 'lon_ph', 'signal_conf_ph'])
>>> region_a.download_granules(path)
Total number of data order requests is 1 for 77 granules.
Data request 1 of 1 is submitting to NSIDC
Traceback (most recent call last):
File "<stdin>", line 1, in <module>
File "/home/9nf/.local/lib/python3.10/site-packages/icepyx/core/query.py", line 1129, in download_granules
self.order_granules(verbose=verbose, subset=subset, **kwargs)
File "/home/9nf/.local/lib/python3.10/site-packages/icepyx/core/query.py", line 1059, in order_granules
self._granules.place_order(
File "/home/9nf/.local/lib/python3.10/site-packages/icepyx/core/granules.py", line 375, in place_order
root = ET.fromstring(request.content)
File "/usr/lib/python3.10/xml/etree/ElementTree.py", line 1342, in XML
parser.feed(text)
xml.etree.ElementTree.ParseError: syntax error: line 1, column 49

It's no problem, as I still intersect the photons with the polygon, but was wondering if there is some reason, why I am getting this error.

Thanks!
Ty

[NSIDC - mbeig]

Hi Ty,

Nice to chat with you today. As I mentioned, but just to document here, I'm guessing your initial order was made during some scheduled maintenance downtime on Wednesday. Glad to hear your order went through eventually.

Kind regards,

Mikala

[fraziertj]

Yes, everything went well! Thanks so much Mikala