Tips for posting good questions on the Earthdata Forum

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ASDC - rkey
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Tips for posting good questions on the Earthdata Forum

by ASDC - rkey » Wed Jun 28, 2023 7:52 am America/New_York

Please include as much of the information listed below in your message as possible.
Note that this information is not required – providing it enhances our ability to assist you, and may reduce the time required to resolve your query:
  • The specific URL (Web address) for the page or data set you were attempting to access
  • The date and time you accessed the site
  • The general type of research you are conducting
  • The name of the data product, data set, or data variable you were searching for
  • The access method you are using (browser, wget)
    • If browser, the web browser and is it configured to accept cookies
    • If wget, the wget version ('wget -V')
    • If curl, the curl version ('curl -V')
  • The platform you are using (mac, PC, linux) and operating system and the current version name and number
  • The application you were using (Giovanni, WMS, OPeNDAP, etc.)
  • Any significant error messages seen in your session
Access the User Guide located under the Help menu for tips and instructions on features of the Earthdata Forum, or view the Earthdata Forum Quick Video Guides for additional information.