Tips for posting good questions on the Earthdata Forum
Posted: Wed Jun 28, 2023 7:52 am America/New_York
Please include as much of the information listed below in your message as possible.
Note that this information is not required – providing it enhances our ability to assist you, and may reduce the time required to resolve your query:
Note that this information is not required – providing it enhances our ability to assist you, and may reduce the time required to resolve your query:
- The specific URL (Web address) for the page or data set you were attempting to access
- The date and time you accessed the site
- The general type of research you are conducting
- The name of the data product, data set, or data variable you were searching for
- The access method you are using (browser, wget)
- If browser, the web browser and is it configured to accept cookies
- If wget, the wget version ('wget -V')
- If curl, the curl version ('curl -V')
- The platform you are using (mac, PC, linux) and operating system and the current version name and number
- The application you were using (Giovanni, WMS, OPeNDAP, etc.)
- Any significant error messages seen in your session
- (PLEASE DO NOT INCLUDE PASSWORDS)