The MODIS data was unable to generate orders.

Use this Forum to find information on, or ask a question about, NASA Earth Science data.
Post Reply
awan979
Posts: 1
Joined: Tue Nov 07, 2023 8:20 am America/New_York
Answers: 0

The MODIS data was unable to generate orders.

by awan979 » Tue Nov 07, 2023 10:59 am America/New_York

The MODIS data was unable to generate orders. After selecting the basic information for the data, it showed loading, but when it reached 85%, the webpage refreshed and the progress became 0%, resulting in the inability to generate orders and download the data.Where did I go wrong in my operation? Or, how could I resolve this issue?
Attachments
Step 4 to Step 5 are continuously loading, unable to generate an order.
Step 4 to Step 5 are continuously loading, unable to generate an order.
屏幕截图 2023-11-07 234749.png (465.65 KiB) Not viewed yet
屏幕截图 2023-11-07 234349.png
屏幕截图 2023-11-07 234349.png (239.89 KiB) Not viewed yet

Tags:

LAADS_UserServices_M
User Services
User Services
Posts: 289
Joined: Mon Sep 30, 2019 8:33 am America/New_York
Answers: 1
Has thanked: 3 times

Re: The MODIS data was unable to generate orders.

by LAADS_UserServices_M » Wed Nov 08, 2023 7:44 am America/New_York

We just tried a query like you were trying and could not reproduced your error. We could order data without any issue (see attached). You may want to retry after clearing your browser's history or can try in another browser.
screenshot.png
screenshot.png (49.47 KiB) Not viewed yet
Regards,
LAADS User Services

To receive news from LAADS DAAC direct to your inbox, email laadsdaac-join@lists.nasa.gov with “subscribe” in the subject line.

Post Reply