Issue with Downloading ASTER Product Data

[kevinlee23]

Hello, recently I applied for three ASTER L2 Surface Emissivity V003 product data sets and have received three emails from LPDAAC_ECS with the following content: "Thank you for your order. Your submit request placed through CMR Ordering has been updated by data provider LPDAAC_ECS. Your request has moved from state PROCESSING to CLOSED."

However, these emails did not contain download links, and it has been several days since I received them. Additionally, I have not received an email with the subject "Subject: LP DAAC ECS Order Notification Order ID: ...." which I understand is typically sent to provide access to the requested data.

Could you please assist me in obtaining the download links for the ASTER product data I have requested? Thank you for your prompt attention to this matter, and I look forward to your response.

[LP DAAC - jwilson]

@kevinlee23
Please provide the OrderID for your order and LP DAAC will request the link to download your data.
Thank you,
Janice

[kevinlee23]

Dear Janice, here are my 3 orders of ASTER L2 Surface Emissivity V003 product data. Until now, the "Download Status" web page still shows the status as in progress (0%), and no download link is provided. I hope you can help me solve the data download problem, thank you very much!

User placing order: kevinlee23
Order ID: 06f84a0d-a47c-49d6-9558-cd9c81899026
Provider Order Tracking ID: 0311274334

Order ID: 66dc0663-8d36-4af5-9020-287b4d10a8df
Provider Order Tracking ID: 0311274337

Order ID: 4b9d51c1-0691-4186-a4e4-a63ec7b6a9be
Provider Order Tracking ID: 0311271767

[LP DAAC - jwilson]

Please find the download links below for these orders.
ORDERID: 0311274334
REQUESTID: 0307710067
EXTERNAL REQUESTID: 06f84a0d-a47c-49d6-9558-cd9c81899026
USERSTRING:
FINISHED: 12/22/2023 13:40:58

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030771006786178
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030771006786178

Expiration: 01/11/2024 13:40:58

and
ORDERID: 0311274337
REQUESTID: 0307710070
EXTERNAL REQUESTID: 66dc0663-8d36-4af5-9020-287b4d10a8df
USERSTRING:
FINISHED: 12/22/2023 13:23:40

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030771007069118
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030771007069118

Expiration: 01/11/2024 13:23:40

and
ORDERID: 0311271767
REQUESTID: 0307707482
EXTERNAL REQUESTID: 4b9d51c1-0691-4186-a4e4-a63ec7b6a9be
USERSTRING:
FINISHED: 12/20/2023 20:48:29

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030770748211787
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030770748211787

Expiration: 01/09/2024 20:48:29

and
ORDERID: 0311271767
REQUESTID: 0307707483
EXTERNAL REQUESTID: 4b9d51c1-0691-4186-a4e4-a63ec7b6a9be
USERSTRING:
FINISHED: 12/20/2023 14:54:22

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030770748378111
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030770748378111

Expiration: 01/09/2024 14:54:22