Issues with MERRA2 data download [Error 500]

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jdkromer
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Joined: Thu Jan 11, 2024 12:04 pm America/New_York
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Issues with MERRA2 data download [Error 500]

by jdkromer » Thu Jan 11, 2024 12:14 pm America/New_York

Hello!

I have been trying to download MERRA2 3-hourly data and have been running into issues. I am using WGET and get the following error after it downloads roughly 100 files:

Connecting to goldsmr5.gesdisc.eosdis.nasa.gov (goldsmr5.gesdisc.eosdis.nasa.gov)|198.118.197.96|:443... connected.
HTTP request sent, awaiting response... 500 500
2024-01-11 10:02:38 ERROR 500: 500.

Any suggestions or idea on why this may be happening? I have been downloading on both my computer and remotely onto a HPC. Both have the same issue.

Thank you in advance!

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mgreene
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Joined: Wed Sep 25, 2019 9:35 am America/New_York
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Re: Issues with MERRA2 data download [Error 500]

by mgreene » Tue Jan 23, 2024 10:07 am America/New_York

Hello,
This error has now been resolved. Please try your request again and if you run into any issues let us know.
Thanks

xzz7676
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Joined: Sat Mar 30, 2024 9:26 am America/New_York
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Re: Issues with MERRA2 data download [Error 500]

by xzz7676 » Sat Mar 30, 2024 9:30 am America/New_York

I am using links similar to‘ https://data.gesdisc.earthdata.nasa.gov/data/MERRA2/M2T1NXFLX.5.12.4/2020/04/MERRA2_400.tavg1_2d_flx_Nx.20200426.nc4
’This XML file does not appear to have any style information associated with it. The document tree is shown below
<Error>
<Code>AccessiDenied</Code>
Access Denied
<RequestId>N2F5Q98GEM6TCZ04</RequestId>
<HostId>k4kChzv5xDekSmdTDreWwOF4JIQA2O9dh6NF5RUqLIHt3wTyICq/TAHJlL7FS4zsZCrCoHeoZ+k=</HostId>
This is an error, but there was no problem earlier.

cbattisto
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Re: Issues with MERRA2 data download [Error 500]

by cbattisto » Tue Apr 02, 2024 1:29 pm America/New_York

Hello,

It was brought to our attention that over the weekend, some configuration issues with certain S3 buckets were and still are affecting user access to some collections. We will post any updates, as this issue is currently being fixed.

We appreciate your patience, and our apologies!
Chris Battisto
NASA GES DISC

cbattisto
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Joined: Wed Feb 16, 2022 4:38 pm America/New_York
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Re: Issues with MERRA2 data download [Error 500]

by cbattisto » Wed Apr 03, 2024 10:52 am America/New_York

Hello,

This issue is fixed, and your error should be resolved.

Please let us know if you encounter any more errors,
Chris Battisto

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