Unable to access Level 1&2 Browser Help from South Africa

[sharonjardine]

I have been unable to access the Level 1&2 Browser Help link from South Africa for the last 2 days. It gives a 404 Not Found nginx message. My colleague is able to access it from Europe with no problem and I am able to access it using a VPN from the Americas.
Is this a temporary issue?

[LP DAACx - dgolon]

Hi @sharonjardine Which datasets are you trying to download and which tool are you using?

[sharonjardine]

Hi LP DAAC - dgolon
Thanks for replying.
I am trying to download Modis and VIIRS data from the level 1 and 2 browser.
When the link works it is this: https://oceancolor.gsfc.nasa.gov/cgi/browse.pl?sen=amod
I have been using it without a problem, using Firefox and chrome on Linux, since I started using the data in March up until 9 July.
On 11 July I managed to get on the site using an Opera browser using a VPN to locate in the US.

[OB General Science - guoqingw]

Hello,

Do you have access to other ocean color webpages? If not, please send a note to:

connection_problems@oceancolor.sci.gsfc.nasa.gov

And indicate the IP address(es).

Thank you.
Guoqing

[mkahru]

I have the same problem on ONE of my machines: cannot get to Level1&2 browser from Chrome. Everything else works. Also, it works on my other machines using the same account.
Mati

[sharonjardine]

Hello @Guoqing

Thank you very much for the email address. Hopefully I can get the issue sorted.

Regards
Sharon

[OB Web - jdawson19]

Sorry for the delay. We had an issue with the way that the L1/L2 browser was being run from one of our servers, which should now be resolved. Please let me know if https://oceancolor.gsfc.nasa.gov/cgi/browse.pl continues to 404 for you.

[sharonjardine]

Hi @jdawson19
Thank you for your reply. I am able to access the L1/L2 browser now thank you!
Kind regards
Sharon