Earthdata Forum

Dear Sir or Madam,

Today I am facing an issue related with downloading GEDI Level-2A dataset via harmony spatial subsetter method. This issue did not exist in the last three weeks.

Issue detail: Download status page of web browser displays data is in progress, but it stops continuing for three hours and is stuck with only 40% submitted data processed.

Dataset URL: https://www.earthdata.nasa.gov/data/catalog/lpcloud-gedi02-a-002

Access method: Web browser

Platform: Windows 11, Edge Browser

No significant error messages appear.

Could it means Earthdata center server overloads recently and I need to be patient and wait?

Cheers,
Jw

Hello @john6444 We looked into your request. It looks like it completed about 3 hours after it was submitted. Could you please let us know if you are still having issues? Thanks -- Danielle

Hi, Danielle,

Thanks for your reply. Unfortunately, the issue is still there (still 40% in progress) and it never continues even after about twenty hours.

I have uploaded a screen-capture picture (attachments: earthdata_download_status.png) to display current state of GEDI Level-2A processing.

Thanks again for your time.

Cheers,
Jw

Hi @@john6444 Thanks for mentioning that. I am checking with the Harmony team. We will report back when we have more information. Thanks -- Danielle

Hello @john6444 The team has mentioned you can check the status of your Harmony jobs using either of these links: https://harmony.earthdata.nasa.gov/workflow-ui and https://harmony.earthdata.nasa.gov/jobs They are showing up as completed there. The team is looking into why EDSC is showing it as pending still.

Thanks again for your kindness and reply. I do check Harmony jobs with your provided links and statuses of both them are completed as you have indicated (see attachments).

This current account was created just two days ago because another account encounters the same issue (Please note that I AM NOT intentional to overburden earthdata center server with two accounts). Could it be related with that? Registering more than one acount may invoke some unexpected warnings or errors?

Thanks for your time.

Cheers,
Jw

May I ask is there any solution about how to cope with this issue currently?

Hello, john6444 would you able to navigate back to that download (using the download history on the top right tab or if you have the link already) I reset that job on the backend of Earthdata Search. I have not seen this diverge before but, doing so and having you go to that download again may resolve the issue. If it does not we will continue to investigate, retrying the job in a new download may also resolve the issue by getting you the necessary assets.

Thank you we appreciate your patience

Thanks for your response. I have done as you have suggested, clicking "Download Status and History" and current problematic download job showing there in the second place (see attachment "back_to_download_history.png"). Afterwards, I click the second "GEDI L2A ..." download job and it still shows that progress status is not complete (at 40%) (see attachment "GEDI_Level2A_download_status.png").

As you have also indicated that retrying the job in a new download may resolve this issue, thus I use the same spatial and temporal criteria and harmony spatial subsetter method to start a new download job as before (see attachment "GEDI_Level2A_download_status_new.png"). Now I am waiting it to complete.

Cheers,
Jw

Starting a new download job does work (see attachment "GEDI_Level2A_new_download_job_status.png"), thanks again for your help!

Cheers,
Jw