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Error on the data download webpage

Posted: Sun Nov 30, 2025 8:54 pm America/New_York
by lailai0824
Hello, we recently used the website to download MODIS Level 1 product data.
When opening the web page, it shows as follows: the download cannot be processed.
Are there any changes or repairs? What should we do? thank you.
The specific mistakes are as follows:

‘TypeError: Cannot read properties of null(reading items')
at lme (https://search,earthdata.nasa.gov/assets/index-CAas_8ke.js:31:79023)
at p(https://search.earthdata,nasa.gov/assets/index-CAas_8ke.is:47:566)at https://search.earthdata.nasa.gov/assets/index-CAas_8ke.is:47:673at Object.N [as useSyncExternalStore](https://search.earthdata.nasa.gov/assets/edscUt1s-DlTmo-bc.is:30:19382)at Wd.He.useSyncExternalStore (https://search,earthdata.nasa.gov/assets/edscUtils-DlTm-bc.js:9:6662)at D7,Wd.useSyncExternalStoreWithSelector (https://search.earthdata.nasa.gov/assets/inex-CAas_8ke.is:47:742)at q7(https://search,earthdata.nasa.gov/assets/index-CAas_8ke.js:47:1323)at r(https://search.earthdata.nasa.gov/assets/index-CAas_8ke.js:47:1671)js:1:446)at x(https://search,earthdata.nasa.gov/assets/EditSubscriptionModalContainer-Cou_w97Mat c(https://search,earthdata.nasa.gov/assets/edscUtils-DlTmo-bC.is:30:17262)’

Re: Error on the data download webpage

Posted: Sun Nov 30, 2025 8:58 pm America/New_York
by lailai0824

Re: Error on the data download webpage

Posted: Fri Dec 12, 2025 12:02 pm America/New_York
by OB.DAAC - amscott
Unfortunately, I'm not sure about the error you received, but I can say that if you want certain granules, add the granules to your order by clicking the plus sign on each granule box. If you want all of them, skip that step and just click the blue 'Download all' button. On the next screen, you should click the radio button beside 'Download all data' and click 'Done' at the bottom of the screen to close the flyout window. Then click 'Download Data' one more time to be directed to your order history page. You should see a box that shows your files and gives you options to download directly.
Screenshot 2025-12-12 at 11.57.13 AM.png