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Failed download product
Posted: Tue Dec 16, 2025 2:57 am America/New_York
by rafifzulfahmi
Hello there
Why i can't download the monthly chlorophyll and SST product in level 3 & 4 browser? It keeps failed while i download it
Thing i want download is for my studies, but the daily product can be download. I want the monthly product.
Sorry if my language is bad, i try my best. btw i'm from Indonesia
Thank you guys
Re: Failed download product
Posted: Tue Dec 16, 2025 9:23 am America/New_York
by OB.DAAC-EDL - amscott
Hello,
In order for us to try to replicate this issue, please let us know the other parameters you chose (Instrument, product, etc), what buttons you clicked to download and what, if any, error message you received.
Alicia
Re: Failed download product
Posted: Wed Dec 17, 2025 2:42 am America/New_York
by rafifzulfahmi
The parameter's is Chlorophyll and SST 11.
Period : Monthly
Resolution : 4 km
Start date : 2025-01-01
End date: 2025-12-17
And i click one of month, like January 2025. Then i press SMI, then it's downloaded in my PC browser, but in the middle download progress it failed. It say's "Interrupted : Network error", i tried many times it keep's failed.
I'm using Opera GX browser
Thank You for respond my question
Re: Failed download product
Posted: Wed Dec 17, 2025 12:02 pm America/New_York
by OB Web - avluu
Hello,
May I ask if you could try downloading the file on a different browser, like Google Chrome or Firefox? I tried replicating the issue on my end with the same parameters but did not encounter the "Network Error" upon downloading the monthly product for both Chlorophyll and SST.
May I also ask if you can try selecting this link to download the file and verify if you are still receiving an error upon download? This one is pulled from our Direct Data Access page:
http://oceandata.sci.gsfc.nasa.gov/getfile/AQUA_MODIS.20250101_20250131.L3m.MO.CHL.chlor_a.4km.nc
Looking forward to hearing back on the above responses to further troubleshoot.
Andy