Earthdata Forum

I edited a few of our subscriptions a yesterday (only to expand the coverages a bit), and now they seem to not be working. Example subscription IDs are 2926, 2896, 3554 and 3077. Now I am unable to even reach the data subscription management page. I can get to: https://oceandata.sci.gsfc.nasa.gov/data_dashboard, however when I click on the 'View Active' button, I get an error page (https://oceandata.sci.gsfc.nasa.gov/subscriptions/list?) that directs me to other pages. Is subscription management now done differently? I need to get to my subscriptions to see if I can repair whatever is making them not work any more.

Thanks!

Hello, please make sure to login via the login button or by following the redirect to Earthdata Login. Once you're logged in the Data Dashboard should let you get to each subscription. I am able to see all 4 of them. What is missing is 'end date' values. Please set end dates on your subscriptions to one year or less. The due date requirement has been the only change. It was done to make sure our systems are not overworked by orphaned subscriptions.

Once your subscription is near its ending timeframe, you will get an email to renew your subscription. Then you'll need to return to the data dashboard and update the end date to the next year if you'd like to keep it active.

Let us know if you are still unable to see your subscriptions and we will update them for you.