Earthdata Forum

Hi, Sir, it seems cannot order data (like, MCD19A2). when I submmit to order, it always show "There has been an error processing your request."
could anyone know this problems

Can you provide your query for us to investigate?

Hi, Thank you for your reply.
The product I am trying to order is MCD19A2, Collection 6.1. I have tested both a single-day query and multi-day queries, and the same error occurs when I click Submit Order. I did not select any post-processing options.
For example, one of my test queries was:
- Product: MCD19A2, Collection 6.1
- Date range: 01/01/2010–01/15/2010
- Spatial region: [lon: -18, lat: 20, lon: 52, lat: 0]
- Post-processing: None
Individual files can be downloaded normally by clicking them one by one. However, when I use the Submit Order function, it always returns: “There has been an error processing your request.”

I have also tested different date ranges, including a single day, but the problem remains the same.
the URL: https://ladsweb.modaps.eosdis.nasa.gov/search/order/4/MCD19A2--61/2010-01-01..2010-01-20/D/-18,20,52,0
Regards,

Thanks very much for the information. We will investigate this and will get back to you as soon we have a resolution.

The issue is resolved. Please try your order again and let us know if it still does not work for you.