Earthdata Forum

Hey there!

We've got several subscriptions configured (one such example is 1403).

When accessing the subscriptions via the dashboard at https://oceandata.sci.gsfc.nasa.gov/subscriptions/list/ or using wget, we've not seen any data for any of our 25 Data Subscriptions since 18th April.

The majority are MODIS-Terra, but the same is happening with VIIRS too.

Is there a known issue with subscriptions currently?

Thanks,
Chris

Checking 1403, it expired on 4/18/23:

sub_id: 1403
expire_date: 2023-04-18 16:40:22.710

You were sent email asking you to confirm it.

Tommy

Thanks, Tommy!

I did not get those emails; I'll resolve that on our side, but I can't access the information in those emails right now.

I don't see any end dates in the dashboard; if I set a new end date in the future, will that renew the subscriptions?

You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open that order/subscription.

Can you provide a list of the expired subscription ids?

Thanks.
Tommy